Project № 03 · 2026
Threadly
Support that doesn't slip through the cracks — a ticketing system for teams, agencies and solo operators.
Role
Solo build & architecture
Stack
Next.js, MongoDB, Node.js REST API
Status
Live — our own product
Email
Chat
Form
↓→
Shared inbox
↓→
SLA timer
↓→
Resolved ✓
Threadly is raoul.studio's own SaaS: a support-ticket system built for support teams, agencies and solo operators who need to stay on top of every conversation.
A shared inbox pulls every channel into one place, SLA tracking keeps response times honest, and automation handles the repetitive work so the team can focus on the replies that matter.
Designed, built and architected in-house. We run on it too.
Digital product studioThreadlyraoul.studio